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QBR prep used to take a week. Now it lands in Slack Monday.
Your best CSMs block an hour before the strategic QBR. They pull NPS trends, dig through support history, check adoption deltas, draft the deck. The customer feels seen.
The other 190 QBRs this quarter don't get that hour. The CSM scans the dashboard five minutes before the call. The customer answers the same baseline questions again.
Viktor changes that ratio. Before any QBR, message Viktor. He pulls account health, open tickets, product usage, and recent company news. Drafts the brief. Attaches the deck. Posts it in your DMs before the day starts.
Every CSM walks into every QBR prepared. Even when there are 200 of them.
20,000+ teams. Connects to Gainsight, Zendesk, Salesforce, and 3,000+ other tools. SOC 2 certified.
What Do All of the Evals Mean?
What do all of the evals, film views and email opens mean? Some of the biggest recruiting platforms use this “markers” as a way to sell you on buying their platform, but what’s really important in the recruiting process? Michelle breaks it down for you below!
For a FULL breakdown of how college coaches use University Athlete, click below!
Guide. Assist. Commit.